Our dedicated support team is on standby to address any issues or questions you may have. To get started, simply click on ‘Submit a Support Ticket’. Provide as much detail as possible so we can deliver accurate and prompt assistance.
Time : 12:30AM – 3:30PM GMT (Monday – Friday)
SUPPORT RULES
Before creating a ticket, please review the following support rules in accordance with the spotifystream.com Terms of Use:
- Provide Necessary Information: When submitting a support ticket, please provide as much detail as possible. This includes your username, order number (without ‘#’), description of the issue, and any relevant screenshots. The more information we have, the quicker we can resolve your issue.
- Avoid Multiple Tickets: Please avoid submitting multiple tickets for the same issue. This can lead to confusion and longer response times. If you need to add more information to an existing ticket, please update the existing one instead of creating a new one.
- Response Time: Our support team strives to respond to all tickets within 24 hours. However, during peak times, response times may be longer. We appreciate your patience and understanding.
- Privacy: Never share your account password or sensitive information in your tickets. Our support team will never ask for this information.
- Accurate Subject Line: Please use a clear and concise subject line that describes the issue. This will help us assign your ticket to the correct department and expedite the resolution process.
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